At Sticksy Prints Australia, every item is handmade and personalised to order with great care. Because our products are customised, we have a tailored returns and replacement policy to ensure fairness while protecting the nature of personalised goods.

🔁 Replacement Orders

If there is ever an issue with your order, we’re here to help.

If we made an error

If we have made a mistake on your personalised stickers (such as an incorrect name, date, spelling or quantity), we will happily remake the item at no cost and, where possible, send it via Express Post.

Replacements are typically remade within 1–3 business days, depending on workload and seasonal demand. During peak periods, dispatch times may be slightly longer.

If the customer entered incorrect details

We print exactly what is entered in the personalisation fields at checkout.
If incorrect information was provided (e.g., typo in a name or date), we can still assist with a replacement, however, a remake fee may apply.

To avoid errors, please carefully review all personalisation details before submitting your order.

📮 Lost or Delayed Parcels

Delays caused by Australia Post, particularly during peak seasons, are outside our control.
If tracking shows your parcel is still in transit, we are unable to resend or refund the order until Australia Post confirms the parcel as lost through their investigation process.

📷 Proof / Photo Requirements

For any replacement request (including misprint issues), we may ask for a photo of the product received.
This helps us verify the issue and ensure your replacement is printed correctly.

🚫 Items We Cannot Replace or Refund

Because all products at Sticksy Prints Australia are personalised and printed to order, we are unable to offer:

• change-of-mind returns

• refunds due to customer input errors (unless a remake fee is paid)

• refunds for delays caused by postal carriers

We appreciate your understanding — personalised products require specialised care and cannot be restocked or resold.