Terms & Conditions

Last Updated: 01 October 2025

Welcome to Sticksy Prints Australia (“we”, “our”, “us”). By accessing or purchasing from our website https://sticksy.com.au/, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site.

1. General Information

Sticksy Prints Australia operates as an Australian-based online store, specialising in personalised stickers and print products.
By placing an order with us, you confirm that you are at least 18 years old or have parental/guardian consent.
We reserve the right to update, modify or replace these Terms at any time. Continued use of the website constitutes acceptance of any changes.

2. Products & Personalisation

Our products are custom-made and printed to order based on the information provided by you at checkout.
Please ensure all personalisation details (such as names, spelling, colours, designs, etc.) are correct when placing your order. We cannot be held responsible for errors supplied by the customer.
Product images on our website are for illustrative purposes only. Colours may vary slightly due to screen settings and printing processes.

3. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to change pricing at any time without notice.
Payment must be made in full before production and shipping of your order.

4. Shipping & Delivery

Orders under $50: $3 untracked postage or $9.90 flat rate tracked postage (within Australia).
Orders over $50: free tracked shipping.
We also offer express options upon request at an additional cost.
Delivery times are estimates only. We are not responsible for delays caused by Australia Post, couriers, customs, or events outside our control.

5. Returns, Refunds & Cancellations

Due to the personalised nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once production has begun.
If your item arrives damaged, defective, or incorrect due to our error, please contact us within 7 days of receiving your order. We may request photos of the product to resolve the issue.
Refunds or replacements are provided at our discretion.

6. Intellectual Property

All content on this website, including text, images, designs, and logos, is the property of Sticksy Prints Australia and may not be copied, reproduced, or distributed without our prior written consent.
By submitting custom designs, text, or images for printing, you confirm that you hold the rights to use them and that they do not infringe on third-party intellectual property.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our liability is limited to the purchase price of the item in question.

8. Privacy

We respect your privacy and handle your information in accordance with our Privacy Policy (insert link once available).

9. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes shall be subject to the jurisdiction of the courts of Tasmania, Australia.

10. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Sticksy Prints Australia
📧 support@sticksy.com.au
🌐 www.sticksy.com.au